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Bangkok Airways Announces Ticket Handling Policy for COVID-19

Due to the ongoing COVID-19 outbreak, many countries have imposed travel and immigration restrictions which have an impact on Bangkok Airways flights. In addition, Thai government has approved to postpone Songkran holidays which falls on 13-15 April 2020 until further notice in order to prevent the spread of coronavirus in Thailand. Bangkok Airways announces ticket handling policy for passengers, holding Bangkok Airways’ tickets issued worldwide on or before 17 March 2020 with travelling period until 30 April 2020, who no longer wish to travel will have the following options;

1.       Reservation change (rebook)

  • All tickets issued on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to rebook for a new travelling date up to 31 March 2021 without rebooking fee/ no show fee. Fare difference due to different booking class (RBD) is payable upon reissuance.
  • All group booking, reservation, deposit made or paid on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to rebook in the same booking code (PNR) for a new travelling date up to 31 March 2021 without rebooking fee. Fare difference due to different booking class (RBD) is payable upon reissuance.

2.       Route Change (Reroute)

  • All tickets issued on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to reroute for a new travelling date up to 31 March 2021 without rerouting fee. The fare difference, fuel surcharges and taxes are payable on reissuing of new tickets.

3.       Refund Policy

  • All refund applications for the tickets issued on or before 17 March 2020 with travelling period until 30 April 2020 will be eligible for full refund (no fee) when a supporting document, such as government’s travel restriction, a cancellation of incoming flights, a doctor certificate and etc. is submitted for consideration.

Passengers who booked their tickets through travel agencies are advised to contact their agents for assistance. Passengers who booked their tickets directly through Bangkok Airways may contact Bangkok Airways call center 1771 or +662-2706699 (24 hrs) or contact Bangkok Airways Sales Offices nationwide and overseas.