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“Commitment to Care” – A Health & Safety Commitment by Rosewood Hotels & Resorts

As the world is getting more used to the “new normal” lifestyles, Rosewood Hotels & Resorts continue to hold the safety and well-being of our guests and associates as our central priority. The “Commitment to Care” global health and safety program, guided by local and international health experts including the World Health Organization (WHO), and in compliance with our partners Ecolab and Diversey, will offer elevated standards for hygiene and cleanliness at all Rosewood properties worldwide.

Enhanced Safety and Cleanliness

Intensified hygiene and safety measures across all major touch points are applied, in accordance with guidelines issued by local health authorities and the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). This includes the increased cleaning and disinfecting of common touch points, e.g. lobby areas, public bathrooms and elevators, and the regular cleaning of all air filters and air conditioning systems. The team also continue to explore and test new technology to elevate our sanitization methods such as electrostatic sprayers, foggers and UVC light.

All guests and associates will, upon returning to work or entering the hotel, be required to have their temperature checked, where legally allowed.

Personalized Care

Rosewood properties will offer alternative check-in and check-out options, contactless in-room dining options, parking and housekeeping services tailored to guests’ needs and comfort. Specialized care kits will be provided to all guests including face masks, disinfectant wipes and hand sanitizer (gloves will be available upon request). Social distancing will be observed throughout our hotels, with reduced capacity in relevant locations, e.g. lobby areas, dining, fitness and spa facilities.

Guest Room Protocols

Rosewood has elevated the rigorous cleaning procedures for all guest rooms in compliance with their partners Ecolab and Diversey and introduced additional safety measures such as avoiding back-to-back usage of rooms to allow for deeper sanitation practices and changing of pillow protectors and mattress pads between each guest.

Exceptional People, Exceptional Experiences

The health and safety of Rosewood’s associates has been of the utmost importance during these times. Wellness checks for all associates, training on personal protective equipment and mandatory wear as per local guidelines will be conducted, including the introduction of Health and Safety Ambassadors, to implement and oversee all new practices, procedures and trainings. All associates will undergo a mandatory health and safety training, including enhanced cleaning protocols as guided by our partners at Ecolab and Diversey and personal hygiene training, ensuring a safe working environment at all Rosewood hotels and resorts.

Rosewood Raise

This epidemic has impacted the lives of many of our associates and our local communities in which we operate. Rosewood Raise comprehensive relief fund was launched in April 2020 in dedication to their steadfast effort and support. For more information on our relief initiatives, please visit www.rosewoodraise.com

Rosewood Hotels & Resorts remain committed to operating to the highest levels of health and safety vigilance, providing guests with the safest, most comfortable and flexible experience while enjoying the high standard of service.